Help Center

We're here to help answer any questions you might have about shortening your links.

Getting Started

What is a link Shortener?

A link shortener is an online tool that transforms long, complex links into short, easy-to-share links. It’s perfect for social media, SMS, and emails where space and readability are crucial.

How to Use Our link Shortener

  1. Enter the long link in the provided field.
  2. Choose your alias for personalization (optional).
  3. Click the ‘Shorten’ button to generate your shortened link.


What is an Alias?

Example: /cool-new-product

An alias, sometimes called a "custom slug" or "custom url", is the tail end of a shortened link that you can personalize. It's a unique identifier on your short link that is easy to remember and great for branding.

How to Create a Custom Slug

  1. After inputting your long link, select the alias input.
  2. Type in your desired slug – it can be related to your brand or the content you’re sharing.
  3. Hit ‘Shorten’ and your link is ready to use and share.

Note: Custom slugs are subject to availability and can only be used once.

Best Practices

Choosing Effective Custom Slugs

  • Keep it Short and Sweet: The best slugs are brief and to the point.
  • Use Relevant Keywords: Include keywords that reflect the content or branding.
  • Avoid Special Characters: Stick to letters and numbers to ensure compatibility across platforms.

When to Use Your Shortened links

  • Social Media: Perfect for Tweets, Instagram bios, or Facebook posts.
  • Marketing Materials: Use on flyers, posters, and business cards for a clean look.
  • Analytical Tracking: Simplify link tracking in marketing campaigns.


Common Issues

  • Custom Slug Not Available: It may already be in use. Try a different variation.
  • Link Not Working: Ensure the original link is correct and the short link was copied completely.
  • Page Not Found: The destination link might have been removed or the short link may have been mistyped.

Frequently Asked Questions (FAQ)

Can I edit a shortened link?

Once a link has been shortened, it cannot be edited. You’ll need to create a new short link.

Are there any limits on aliases?

Aliases should be unique and are given out on a first-come, first-served basis. They can be up to 20 characters long.

How long do shortened links last?

Our shortened links do not expire and will redirect as long as our service is active.

Contact Us

Need more help? Our support team is here for you. Reach out to us at hi@shorturl.cool for any assistance or feedback.